Star2Star
Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Star2Star's award-winning, patented network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses that require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider, ranked in the Frost Radar in the North American Hosted IP Telephony and UCaaS Industry report, and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last six years.
Case Study
How Star2Star Brought A National Pizza Franchise Together
Case Study: National Pizza Franchise
The Restaurant Industry Depends On Communications For Customer Service And Internal Operations, And Star2Star Is Up To The Challenge
All restaurants are dependent on their communications system to function, but this is especially true of those restaurants that specialize in delivery and takeout. Telephone orders are essential to operations such as these. One large national pizza franchise implemented a call center to deal with the large amount of phone traffic, but found their initial service provider was unreliable and did not provide the advanced call center features the franchise needed.
The franchise turned to Star2Star for help. Read more to discover how Star2Star was able to resolve the franchise's reliability issues and how StarCenter improved inbound call center operating efficiency and added new advanced features.
What You'll Learn
- The complex communications problems faced by a large national pizza franchise
- How the franchise chose innovative solutions to those problems
- How Star2Star was selected to help implement those solutions, especially the franchise's inbound call center
- How Star2Star was able to provide custom solutions and advanced features that improved the way the franchise communicates
