Star2Star
Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Star2Star's award-winning, patented network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses that require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider, ranked in the Frost Radar in the North American Hosted IP Telephony and UCaaS Industry report, and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last six years.
Case Study
How Star2Star Can Revolutionize A Contact Center
Case Study: Select Care & Medigap 360
If Your Business Operates An Inbound Contact Center, You Need To Check Out What Star2Star Communications Can Do For You
Multi-location businesses and closely-knit sister companies function more efficiently when they use a single communications system and can reduce costs by getting all of their communications service from the same provider. Unfortunately, most communications providers are not capable of unifying multiple locations.
When a call center was told they would have to pay an exorbitant price to add call recording, the contact center and its sister company turned to Star2Star. Read more to discover how Star2Star was able to provide the advanced features that the companies needed and unify the communications systems of both entities into one.
What You'll Learn
- How a call center that used PSTN lines was told it would cost thousands of dollars to add call recording
- How the call center and a second, closely-related call center chose Star2Star
- How Star2Star saved both call centers thousands per month and added new features that improved inbound call center operations
