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Five9

Five9 - Case Studies


Case Study 2020 Customer Success Stories The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9’s passion and determination helped our customers succeed in their businesses. ccaas, contact center, Five9 The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9’s passion and determination helped our customers succeed in their businesses.

Five9 - Data Sheets


Data Sheet Five9 FastTrack Deployment Accelerate remote agent deployment in emergency situations ccaas, contact center, Coronavirus, Covid, Covid19, Five9, Rapid Deployment Accelerate remote agent deployment in emergency situations
Data Sheet 10 Tips for Engaging WFH Agents Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience. ccaas, contact center, Coronavirus, Covid, Covid19, Five9, WFH Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience.
Data Sheet Five9 MPLS Agent Connect Improve call quality and guaranteed available bandwidth with private, dedicated connectivity ccaas, Five9 Improve call quality and guaranteed available bandwidth with private, dedicated connectivity
Data Sheet Five9 Professional Services Collaborating to ensure a successful implementation and ongoing success ccaas, Five9 Collaborating to ensure a successful implementation and ongoing success
Data Sheet Five9 Social Engagement Respond Proactively to Social Media Mentions ccaas, Five9 Respond Proactively to Social Media Mentions
Data Sheet Five9 Proactive Intelligence Increase Customer Satisfaction with Automated Omnichannel Outbound Notification ccaas, Five9 Increase Customer Satisfaction with Automated Omnichannel Outbound Notification
Data Sheet Five9 Operational Intelligence Improve Organizational Alignment and Agility with a Unified View of Performance ccaas, Five9 Improve Organizational Alignment and Agility with a Unified View of Performance
Data Sheet Five9 Digital Outreach Outbound calling is a powerful tool for proactive engagement, especially for sales and collections organizations. If you fail to connect, however, the results are greatly diminished. Five9 Digital Outreach automates follow-up when calls fail through email, SMS, or social to let your contacts know ... ccaas, Five9 Outbound calling is a powerful tool for proactive engagement, especially for sales and collections organizations. If you fail to connect, however, the results are greatly diminished. Five9 Digital Outreach automates follow-up when calls fail through email, SMS, or social to let your contacts know you missed them.
Data Sheet Five9 Customer Support In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to support their success and growth. When a customer needs assistance moving its contact center to the cloud, requests support for a technical issue, or has an ... ccaas, Five9 In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to support their success and growth. When a customer needs assistance moving its contact center to the cloud, requests support for a technical issue, or has an urgent need, Five9 subject matter experts are always ready to assist and resolve any problems.
Data Sheet Five9 Summer Release 2020 Five9 Intelligent Cloud Contact Center Summer Release 2020 introduces Five9 Digital Engagement to help you provide a digital-first omnichannel experience to your customers. We have also added integrations with UC partners Zoom, Microsoft Teams, TetraVX, and Fuze. Summer Release 2020 also includes a ... acd, ccaas, contact center, Data Sheet, Five9, IVR Five9 Intelligent Cloud Contact Center Summer Release 2020 introduces Five9 Digital Engagement to help you provide a digital-first omnichannel experience to your customers. We have also added integrations with UC partners Zoom, Microsoft Teams, TetraVX, and Fuze. Summer Release 2020 also includes a large number of customer feature requests across the suite, enhancements to our global voice capabilities, and new APIs that expand integration possibilities and partner ecosystem development.

Five9 - ebooks


eBook The Inevitable Healthcare IT Shift to Cloud The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a great digital transformation. Now, we face the difficult task of putting together the right pieces. ACV, Ai, ccaas, cloud, contact center, Healthcare, IVR The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a great digital transformation. Now, we face the difficult task of putting together the right pieces.
eBook A Practical Guide to AI in the Contact Center Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from ... ACV, Ai, Artificial Intelligence, ccaas, contact center, Cti, IVR Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from automation? What are the underlying technologies at play? In this e-book, we will answer these questions and more. We will examine AI from a pragmatic lens and offer suggestions to minimize costs and maximize returns.
eBook Smarter Support for the Complex Conversations By the time your customer calls your business, they’ve likely exhausted several other channels. Over the past six years, voice has transitioned to primarily an escalation channel. Other digital channels now comprise most initial interactions. Customers search for their answers through ... Skype Subject Matter Experts By the time your customer calls your business, they’ve likely exhausted several other channels. Over the past six years, voice has transitioned to primarily an escalation channel. Other digital channels now comprise most initial interactions. Customers search for their answers through self-service on your website and via online forums.
eBook Digital Transformation eBook Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the purpose of this e-book, we will revisit digital transformation as a construct of emerging cloud customer relationship management platforms (CRM), cloud contact ... ccaas, cloud contact center, contact center, Digital Transformation, Five9, Global Voice Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the purpose of this e-book, we will revisit digital transformation as a construct of emerging cloud customer relationship management platforms (CRM), cloud contact center and other software as a service (SaaS) technologies; cloud infrastructure; advanced analytics engines and artificial intelligence. Through this lens, we will address digital transformation as a metamorphic process by which companies improve operational efficiency and depart from generalized marketing, sales and customer service to pursue specific and individualized approaches that improve profits, customer satisfaction and customer retention.

Five9 - Presentations & Webinars


Webinar (Recorded) Five9 Channel Sales Insights: How to Grow CCaaS Sales with Five9 Register Now Summary The contact center can be a complex environment. It’s important you understand the issues your prospects are facing and what you can do to help solve them. That’s why we put together an educational series to help you better understand your prospects’ pain points ... ccaas, contact center, Cti, Five9, Webinar Register NowSummary The contact center can be a complex environment. It’s important you understand the issues your prospects are facing and what you can do to help solve them. That’s why we put together an educational series to help you better understand your prospects’ pain points and the Five9 solution. Once logged in, you can use the chapters feature to skip around and tune into the topics that interest you the most. We’ll be discussing: Why your prospects should leave on-prem, and quicklyHow to tell when a prospect is ready to integrate their contact center with their CRMA high-level summary of the Salesforce-Five9 integrationWorkforce optimization (WFO): what it is, why your prospect cares, and the robust array of Five9 solutions Register now and learn how you can grow your CCaaS sales with Five9.

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